Below FAQ are some common questions gathered from our clients, if you have other questions, please fill out the contact form.
The checkout is SSL secured, and the store is powered by a popular Shopify eCommerce platform.
We accept PayPal, and all major credit cards such as Visa, Master Card and American Express (AMEX).
We accept return requests on all products that are unopened and unused. If you happened to change your mind about the purchase, please contact us by filling out the contact form. In the form provide detailed description of product returned and the reason. For more information and conditions, please review Return Policy.
We plan on launching pick-up service in the future. Currently we mainly concentrate on fast and efficient order delivery to your door.
It's good that you have asked! Make sure you have registered on the website you are trying to log-in, as Alphayard.ca and Alphayard.com are separate websites. For example, if you have originally registered on Alphayard.ca, your login credentials will not work on Alphayard.com.
If you placed the order as "Guest", the order history will be blank. To view order history you must place an order as a registered "logged in" customer.
Unfortunately, general phone support is temporarily unavailable, we try out best to provide quick and efficient email support. However if you have placed an order and have product related question(s), please send us an email with your order number and phone contact details, our customer support agent will get in touch shortly.
All Canadian orders are shipped from Ontario, Canada. Customers from Canada are responsible for all sales tax, use tax, goods and services tax, harmonized sales tax, and any other taxes, duties or charges that may be associated with the Order which may be charged in their jurisdiction.