- Product(s) returned must be new.
- Product(s) must be in original packaging, and packaging must not be damaged or destroyed.
- Product(s) packaging seals must be intact; due to hygienic reasons we cannot accept returns for opened Products.
We DO NOT accept returns for:
- Products that are marked on Clearance.
- Products where it’s mentioned in their description that no returns accepted.
We will refund the original price of the purchased Product(s) returned. If you have initially paid for the shipping cost, we will not refund you the initial shipping cost you have paid us to ship the original Order.
In the event your initial Order benefited from the free shipping, if after the Product(s) are returned the initial Order value drops below free shipping required value which are as follows: CAD$60 for Canadian Orders. We will deduct the initial shipping cost it has cost us to ship your original Order.
For example, if your initial Order value before taxes and shipping was CAD$100 and you have benefited from free shipping. Let assume you decide to return Product(s) valued at CAD$60, the Order value after the Product(s) are returned becomes CAD$40. Since CAD$40 does not meet our minimum free shipping requirements, we will subtract the initial shipping cost from after return amount in this example its CAD$40.
How to return:
You are responsible for returning and paying in full the return shipping cost on Product(s) you wish to return. We strongly recommend shipping returned Product(s) with insurance and a tracking number. We are not responsible if the Products are damaged or lost during shipping. If the Products we receive are damaged or lost during return shipping we will NOT issue refund.
To return Product(s) please contact us via Contact Us form. Please include the following information:
1. Full name as on the Order.
2. E-mail address and telephone number.
3. Order number.
4. List of Products you wish to return.
We will contact you by e-mail with Return Authorization Number and Return Address.
We will issue refund within 5-7 business days after we receive and inspect the Products. All Products returned will undergo thorough inspection before refund is applied. All refunds will be applied to your credit card or PayPal account you have used when the initial Order was placed.
In case you suspect a Product you have received has manufacturer’s defect, please Contact Us. We will confirm whether the issue with a Product qualifies as a defect, and in case defect is confirmed, we will provide exchange or refund.